Warning: Late repayment can cause you serious money problems. For help, go to moneyhelper.org.uk

Frequently Asked Questions

We’ve tried to cover everything you need to know, but if there is something we've missed, feel free to visit our contact us page.

How much can I borrow?

The exact amount you can borrow depends on your personal circumstances and can differ by lender. You can apply for a loan between £100 and £5,000

What can I use the loan for?

There are not generally any restrictions on what you can use the money for, however Cashflex are designed as a short term loan for emergencies and should not be used frivolously.

How will I get my funds?

When your loan is accepted it is transferred securely into your bank account.

What are the criteria for a Cashflex Loan?

If you are over 18, receiving a regular income of £750 per month or more you are likely to meet the basic criteria. You will need a bank account with a valid debit card, be a UK resident and the lender must be able to prove your identity. If we cannot find you a lender that will accept your loan application, we may transfer you directly to alternative firms and services. These can range from guarantor loans to credit building tools which may incur a monthly cost if you choose to use them.

Can I apply for more than one loan?

We would not recommend you doing so. Lenders will require that you pay off your existing loan before approving you for a new loan. You should only borrow what you need and can afford to repay on your agreed repayment dates to avoid further interest and charges and to avoid damaging your credit rating.

Do you use credits scoring or credit reference agencies?

We will carry out a soft search on your credit file to match you with the most suitable lender(s) or broker(s) on our panel, and they may also carry out a soft search to assess your eligibility for the product you are applying for. These searches will only be visible to you and they will not affect your credit rating.

How do I repay the loan?

The payment is taken automatically using the debit card details you provide to take out your loan, so it is essential that you have the required funds available to avoid further interest or late payment charges.

Can I roll the loan over to next month if I need to?

This will be dependent on the criteria of each lender – however, it is not possible to roll over a loan more than twice with any lender due to regulations.

Is any information I submit to you secure?

Yes. All your personal data is kept secure and confidential and we only keep it for as long as necessary. All the information you provide is stored in compliance with GDPR 2016 and kept secure in accordance with our privacy policy.

I don’t have debit card – can I still apply?

No – it is a requirement that applicants have a debit card before they can be approved for a loan.

What if I have problems paying?

It is important that before applying for any type of credit you have made sure that you are able to make the repayments on the agreed date. If your circumstances change and you think you may be unable to repay the loan, it is important to speak to the lender straight away so they can discuss the ways in which they can help. If you are experiencing financial problems and have mounting debts, we would strongly advise you not to take additional loans from any credit providers and speak to somebody about your situation straight away. You can get free advice and support from a number of places, including Step Change Debt Charity, Citizens Advice Bureau & The National Debt Helpline.

How do Cashflex get paid?

Cashflex do not charge anything for using its service, however if you decide to go ahead and choose a Loan through Cashflex, then your lender may pay Cashflex a commission.

How do I apply for a Cashflex loan?

Simply decide how much you want to apply for and fill in the short online form. We'll search for a lender for you, and if approved, a loan agreement will be sent to you online within minutes. In some cases, your lender may need some verification of details such as employer or salary, but these can usually be sent online. If you agree to the lender's offer, the money will be transferred to your account, often on the same day